Jamie Dornan

I found during my time covering the NHL that the enforcers were some of the most accessible guys and the most low-key guys. I think that's somewhat of a natural thing. I don't know if that's because it's the big guy that everybody fears, and then you're sort of surprised and taken by the fact that he's actually a nice guy.

And I think that still is true of this business - which is basically research and development - that you probably spend more time in planning and training and designing for things to go wrong, and how you cope with them, than you do for things to go right.