James Surowiecki

Critics of consumer capitalism like to think that consumers are manipulated and controlled by those who seek to sell them things, but for the most part it's the other way around: companies must make what consumers want and deliver it at the lowest possible price.

Steve Jobs was rare: a C.E.O. who actually had a huge impact on his company's fortunes. Contrary to corporate mythology, most C.E.O.s could be easily replaced, if not by your average Joe, then by your average executive vice-president. But Jobs genuinely earned the label of superstar.

Oakland Technical High School. Like any high-school experience, it was ambiguous. I was shy with girls; I had friends, but there were times I didn't feel I had the right friends. My grades were only so-so.

Listening and hearing are two different things, and acting is comprehending what the person is saying, thinking how it makes you feel and responding. That's the key to really honest, truthful, compelling performance.