James McBride

You can play Mozart all you want and pretend that it gives you class, but what is class, you know? Class is a bus driver on the M103 who gets off the bus to help somebody on board even though he's tired, he's exhausted, and he's two months behind on his mortgage. That's real class.

I haven't checked this out yet, but one of our guys told me we have a counselor within 45 minutes to an hour of most small businesses in this country. That's really powerful. I call it our bone structure.