I tell my employees that we're in the service business, and it's incidental that we fly airplanes. Herb Kelleher airplanebusinessemployee Change image and share on social
Wild Turkey whiskey and Philip Morris cigarettes are essential to the maintenance of human life! Herb Kelleher cigaretteessentialhuman Change image and share on social
I forgive all personal weaknesses except egomania and pretension. Herb Kelleher egomaniaforgivepersonal Change image and share on social
The spirit of Southwest Airlines is exuberant, it's caring, it's dedicated, it's diligent, it's fun, it's rewarding, it's a joy. Herb Kelleher airlinecarededicate Change image and share on social
I think my greatest moment in business was when the first Southwest airplane arrived after four years of litigation, and I walked up to it and I kissed that baby on the lips and I cried. Herb Kelleher airplanearrivebaby Change image and share on social
I guess the worst moment I ever had in business was the fear that Southwest Airlines wouldn't get off the ground. Herb Kelleher airlinebadbusiness Change image and share on social
Your employees come first. And if you treat your employees right, guess what? Your customers come back, and that makes your shareholders happy. Start with employees and the rest follows from that. Herb Kelleher backcustomeremployee Change image and share on social
You can't have a mid-life crisis in the airline industry because every day is a crisis. Herb Kelleher airlinecrisisday Change image and share on social
It is my practice to try to understand how valuable something is by trying to imagine myself without it. Herb Kelleher imaginepracticeunderstand Change image and share on social
A company is stronger if it is bound by love rather than by fear. Herb Kelleher bindcompanyfear Change image and share on social
