Geoff Mulgan

For most of human history, the main goal of states has been to conquer land and to achieve glory for their rulers, usually at others' expense. Then in recent decades it was all about GDP. It's only in very recent history that rulers have been willing to commit themselves to helping their citizens live happier lives.

And I think that still is true of this business - which is basically research and development - that you probably spend more time in planning and training and designing for things to go wrong, and how you cope with them, than you do for things to go right.