You have to realize that the customer really is king. People who go into more established businesses probably have to be careful not to be casual about that. When you have a brand-new business, and nobody knows who you are, you know you have to work really hard for your customers. Fred DeLuca brandbusinesscareful share on social
In a typical situation, it's going to take pretty close to a year to get your location in, get your permits, and then get open. Fred DeLuca closelocationopen Change image and share on social
Back when we started, people didn't even know what a submarine sandwich was. The product was only sold in a few markets. Fred DeLuca backmarketpeople Change image and share on social
Every time I come across learning items of interest, I'll send distribution voice mail to the appropriate group in the organization. Fred DeLuca distributiongroupinterest Change image and share on social
There may be a perception that, with franchises, they're all the same, so that limits the ability to experiment. But that's not true. We've always kept two slots open on the menu of each Subway franchise - slots that franchisees can use to come up with their own sandwich ideas. Fred DeLuca abilityexperimentfranchise share on social
Everybody who goes through the business will make mistakes. The big question is how big will the mistakes be? How fast will they learn from the mistakes, and how quickly will they get the business in the correct direction? Fred DeLuca bigbusinesscorrect share on social
When you're invested in your own business, you're going to run it better. When people are financially responsible for whether their store succeeds, they're going to have that kind of entrepreneurial spirit that's harder to get if headquarters is running things. Fred DeLuca businessentrepreneurialfinancially share on social
After 39 years of business, I'm still learning. I go through this every year -identifying new strategies that are extremely important. Fred DeLuca businessextremelyidentify Change image and share on social
The payroll tax is affecting sales. It's causing sales declines. Fred DeLuca affectcausedecline Change image and share on social
Everybody eats three times a day; it's only a question of where they choose to eat. The longer-term trends are people eat out more often. Fred DeLuca choosedayeat Change image and share on social
