Fiona Apple

I was told so many times when I was a kid, 'I can't be friends with you, you're too intense, you're too sad all the time.' I really thought that when I made the first album that everyone would understand me, all the people who weren't my friends would become my friends.

And I think that still is true of this business - which is basically research and development - that you probably spend more time in planning and training and designing for things to go wrong, and how you cope with them, than you do for things to go right.