Dorothea Dix

I have had so much at heart. Defeated, not conquered; disappointed, not discouraged. I have but to be more energetic and more faithful in the difficult and painful vocation to which my life is devoted.

Steady, firm, and kind government of prisoners is the truest humanity and the best exercise of duty. It is with convicts as with children: unseasonable indulgence, indiscreetly granted, leads to mischiefs which we may deplore but cannot repair.

This was 1978, when flying was still an occasion, a special grand event that took planning and care. I worked as a TWA flight attendant then. I stood in my Ralph Lauren uniform at the boarding door and smiled at the passengers through lips coated with lipstick that perfectly matched the stripe on my jacket. Mostly, the passengers smiled back.