Reduce the layers of management. They put distance between the top of an organization and the customers.
customer distance layer
Donald Rumsfeld
These are some quotes by American author Donald Rumsfeld Politician, who was born on July 9, 1932.
Quotes by Donald Rumsfeld
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I doubt very much that the chief executives of any of the Fortune 500 corporations can name five edible plants, five native grasses, or five migratory birds within walking distance of their homes, or name the soil series upon which their house sits. And I would contend that if you don't know where you are, you are in fact nowhere at all.