Chris Crutcher

'Whale Talk' is a tough book, but it is also a compassionate book about telling the truth and about redemption. I didn't draw the tough parts out of thin air; they are stories handed to me by people in pain.

And I think that still is true of this business - which is basically research and development - that you probably spend more time in planning and training and designing for things to go wrong, and how you cope with them, than you do for things to go right.