Chesley Sullenberger

After high school in 1969, I was appointed to the Air Force Academy. In '73, I studied for my postgraduate degree and became a USAF pilot in 1974. After my discharge in 1980, I became a commercial pilot and flew my first airline flight at Pacific Southwest Airlines in 1980.

Software options proliferate extremely easily - too easily, in fact - because too many options create tools that can't ever be used intuitively. Intuitive actions confine the detail work to a dedicated part of the brain, leaving the rest of one's mind free to respond with attention and sensitivity to the changing texture of the moment.

My message going forward is that I want to remind everyone in the aviation industry - especially those who manage aviation companies and those who regulate aviation - that we owe it to our passengers to keep learning how to do it better.