Top 30 Quotes by Brad D. Smith

I'd say the best way to train someone is to remember that you have two ears and one mouth, and use them in that ratio. That's hard to do, and ultimately what we've learned is how many false positives you get from listening to what someone says they're going to do instead of observing what they actually do.

I grew up in a small town in West Virginia called Kenova. It's the city where the plane crashed from Marshall University. I watched the mountain burn, and my cousins were the volunteer firemen. I was 6 years old at the time.

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