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I'm one of five sisters. I'm the younger of twins, and we're the youngest of five girls, and we've always been very close. We were pretty much a gang. I take after my mother a lot in terms of personality and character. She was very positive; always looked on the bright side of things. She had a tough time of it with my dad but did her best.

The best way to make employees happy is to set realistic goals and achieve them. The big job is to make sure those small steps are pointing us in the right direction and demonstrate at the end of the year that they all add up to something pretty great.