Barbara Deming

The free man must be born before freedom can be won, and the brotherly man must be born before full brotherhood can be won. It will come into being only if we build it out of our very muscle and bone - by trying to act it out.

And I think that still is true of this business - which is basically research and development - that you probably spend more time in planning and training and designing for things to go wrong, and how you cope with them, than you do for things to go right.