Anne M. Mulcahy

Employees are a company's greatest asset - they're your competitive advantage. You want to attract and retain the best; provide them with encouragement, stimulus, and make them feel that they are an integral part of the company's mission.

I can't think of another enterprise other than being a homeowner that can't have its debt restructured in bankruptcy. Corporations can but a homeowner can't? Now with securitization the homeowner can't go to the owner of the loan and work things out.

For a long time, I would go out of my way to have a personal appearance on the verge of an insane person, because it was closer to how I felt, but I looked so dumb. So, I just stopped. It was like, 'I'm just going to look like a banker.'