Facebook, Twitter and Google have all opened offices in Brazil, recognizing the importance of localizing their products and customer service efforts. Ryan Holmes brazilcustomereffort Change image and share on social
I'd like to think my company HootSuite is anything but a stodgy old-boys' club. As a social media company, our employees are by and large young, progressive and open-minded. Ryan Holmes boyclubcompany Change image and share on social
A swarm of new business tools coming to phones and desktops near you promise to boost efficiency and streamline collaboration by borrowing social features from the likes of Facebook and Twitter. Ryan Holmes boostborrowbusiness Change image and share on social
Social media is the future, with employers recognizing they need to start hiring people with the right skills. Ryan Holmes employerfuturehire Change image and share on social
Importantly, companies are using social media to do things that go way beyond just chatting up existing customers on Facebook. Sales departments use social to nurture leads and close sales. HR posts job openings and vets applicants. Community and support squads mine networks, blogs and forums with deep listening tools. Ryan Holmes applicantblogclose share on social
Building outrageous expectations about the next big thing - be it a personal video chatting service or venue-based photo sharing app - can create all sorts of complications when things don't go as planned. Ryan Holmes appbasebig share on social
Amongst high unemployment rates, a competitive job market and a shrinking global economy, the emerging social media industry only continues to grow. Ryan Holmes competitivecontinueeconomy Change image and share on social
Customer service teams at many companies have already embraced social media, often out of necessity. Ryan Holmes companycustomerembrace Change image and share on social
One of the ironies of a conference dedicated to all things digital and virtual is that the best ways to connect with people are surprisingly old-school. Social media tools can improve the odds of a serendipitous encounter at SXSW, but old-fashioned hustle, palm-pressing and - above all - creativity go a long way. Ryan Holmes conferenceconnectcreativity share on social
The basic idea of email has remained essentially unchanged since the first networked message was sent in 1971. And while email is great for one-on-one, formal correspondence, there are far better tools for collaboration. Ryan Holmes basiccollaborationcorrespondence share on social