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What unfortunately happens is we have about... 350 million interactions with consumers a year, between phone calls and truck calls. It may be over 400 million, and that doesn't count any online interactions, which I think is over a billion. You get one-tenth of one-percent bad experience, that's a lot of people - unacceptable.

What until then seemed impossible to achieve has become a fact of life. We have won the right to association in trade unions independent from the authorities, founded and shaped by the working people themselves.

What use could the humanities be in a digital age? University students focusing on the humanities may end up, at least in their parents' nightmares, as dog-walkers for those majoring in computer science. But, for me, the humanities are not only relevant but also give us a toolbox to think seriously about ourselves and the world.