Popular Quotes

The best way to make change is to know how something works. If you're going to go build something or change whatever it is, if you don't know how it works and you're trying to go make a change in it, the first thing you're doing is you're spending time figuring out how it works. The same thing happens in organizations.

The best way to make employees happy is to set realistic goals and achieve them. The big job is to make sure those small steps are pointing us in the right direction and demonstrate at the end of the year that they all add up to something pretty great.