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Really good customer service will deliver sales. You are training salesmen to give the best possible advice and then to achieve the sale. People actually like you to ask for a sale because it shows you value their business.

Really good writing, from my perspective, runs a lot like a visual on the screen. You need to create that kind of detail and have credibility with the reader, so the reader knows that you were really there, that you really experienced it, that you know the details. That comes out of seeing.

Really, I am entirely material driven. If a project appeals to me, I will try to find the right writer and director. And that may be someone I've worked with before, or it may not. It may be a woman, or it may not.