Make people have a smile when they finish your e-mail. Letitia Baldrige finishmailmake Change image and share on social
I've had three broken legs and two knee replacements. But I'm very good at apres golf. Letitia Baldrige apresbreakgolf Change image and share on social
If the flu situation in your town is serious, cancel a large long-awaited party you had scheduled, but promise the guests in an e-mail that you will reschedule the party as soon as possible. Letitia Baldrige awaitcancelflu Change image and share on social
Doubleday is used to my talking about manners because I am, after all, known for that, and that's my persona. Letitia Baldrige doubledaymannerpersona Change image and share on social
Manners make the world work. They're not only based on kindness but also efficiency. When people know what to do, the world is smoother. When no one knows what to do, it's chaos. Letitia Baldrige basechaosefficiency Change image and share on social
We are not passing values on to our children. We are not sitting down at the dinner table talking about the tiny things that add up to caring human beings. Letitia Baldrige addbeingcare Change image and share on social
Administrations had come and gone in Pennsylvania Avenue, but many old entertaining traditions had survived - thru habit and not thru merit. Letitia Baldrige administrationavenueentertain Change image and share on social
For every step forward in electronic communications, we've taken two steps back in humanity. People know how to use a computer and answering machines but have forgotten how to connect with one another. Our society is unraveling. We're too self-obsessed. Letitia Baldrige answerbackcommunication share on social
Politeness decrees that you must listen to be kind; intelligence decrees that you must listen to learn. Letitia Baldrige decreeintelligencekind Change image and share on social
Europeans are easily offended by errors in their titles or full names. Their exasperation is equal to that shown by Americans when the department store fouls up their bills. Letitia Baldrige americanbilldepartment Change image and share on social
