For me, one of the lessons from 9/11 is that you have to give the organization context for how you're acting, and you've got to communicate constantly, in this case particularly with all the changes that were occurring in the financial marketplace and in the economy. Kenneth Chenault actcasecommunicate share on social
I moved back to Boston and joined some of my Harvard classmates at Bain & Co. I quickly realized I enjoyed business. Kenneth Chenault backbainboston Change image and share on social
I've always tried to seek out environments with excitement. Kenneth Chenault environmentexcitementhave Change image and share on social
There was a strong focus on performance and respect for people. And one of the points that my father always made was that with all the challenges and obstacles and barriers, the one thing you can control is your performance. And that is one thing I have tried to adhere to throughout my career. Kenneth Chenault adherebarriercareer share on social
Companies will need to pursue a more diversified business model, but I think those companies that have what I call a focused diversified business model will be more successful. Kenneth Chenault businesscallcompany Change image and share on social
Harvard Law provided an opportunity to learn from a faculty that had shaped the laws of our country and helped to change the world around us. It also offered an opportunity to study with the brightest students and to test myself against the best. Kenneth Chenault brightchangecountry share on social
Many people don't focus enough on execution. If you make a commitment to get something done, you need to follow through on that commitment. Kenneth Chenault commitmentexecutionfocus Change image and share on social
Small businesses create half of the jobs in the private sector. Kenneth Chenault businesscreatehalf Change image and share on social
There are clearly some policies that need to change, and the reputation of the credit card industry is not high. Reforms need to take place. Kenneth Chenault cardchangecredit Change image and share on social
What's increasingly clear is that when you are open to a discussion of leadership, and you're relating it to your company, it is much easier to get people to become open. Kenneth Chenault clearcompanydiscussion Change image and share on social