Seat assignment didn't matter if you're flying Dallas to Houston and you did it 38 times a day. People just got on, you didn't sit next to your wife, and it was a 45-minute flight. It didn't matter. David Neeleman assignmentdallasday Change image and share on social
It's so important to experience what your customers are experiencing and listen to their suggestions. David Neeleman customerexperienceimportant Change image and share on social
We tried to set up a company that patterned ourselves after Southwest in all the fun, the spirit, the great people, the smile, the efficiency side of it, but we've added some extras that people aren't used to finding on Southwest. David Neeleman addcompanyefficiency share on social
Certainly, we are hurt by the high fuel prices because it raises our cost. David Neeleman costfuelhigh Change image and share on social
Just keep thinking about the good side of ADD - the creativity and the originality it can stimulate. David Neeleman addcreativitygood Change image and share on social