I think the industry finally gets it. They've lost the connection with the American public, and they've got to rebuild the trust with the American public. Billy Tauzin americanconnectionfinally Change image and share on social
The timing was terrible, and having one disaster after another didn't help. I think the pictures on television of the way in which the disaster was handled also helped to turn off the public and Congress. Billy Tauzin congressdisasterhandle share on social
