Harvey Mackay

You don't need a big close, as many sales reps believe. You risk losing your customer when you save all the good stuff for the end. Keep the customer actively involved throughout your presentation, and watch your results improve.

The second book was probably the result of the relationship I was in at the time. We were only going to be compatible for a minute, and I think we both knew it. It's like how you can be a different person on vacation, but you know all along you're just visiting that mindset.