The model a lot of companies use is a very pyramidal model which sort of designates that all creativity, all wisdom flows from the top. We think that's the absolute wrong model. Richard Hayne absolutecompanycreativity Change image and share on social
The Anthropologie brand continues to succeed in emotionally engaging its customers while delivering strong financial results. Richard Hayne anthropologiebrandcontinue Change image and share on social
The store experience must become a performance, with the energy and precision of a Broadway play. Richard Hayne broadwayenergyexperience Change image and share on social
I don't like all suburbs, just like I don't like all parts of cities. Richard Hayne citypartsuburb Change image and share on social
Our job as a business is not to promote a political agenda. That's not what we do. Richard Hayne agendumbusinessjob Change image and share on social
For a suburban man aged 30 to 40, hell is going clothing shopping on a Saturday afternoon. There are about 5,000 other things they would put on the list ahead of clothes shopping. Richard Hayne 000afternoonage Change image and share on social
We must permeate the stores with creativity and offer service when and to the degree the customer wants it. Of course, it means offering all the omni bells and whistles they want, like in-store pickup, same-day delivery, and mobile point of sale, and all of this must be done every hour of every day the store is open. Richard Hayne bellcreativitycustomer share on social
Repositioning a brand is never easy and rarely without pain. I believe the Urban brand is making the necessary changes that will allow it to more fully engage its traditional customer and return to solid profitability. Richard Hayne brandcustomereasy share on social
We have built brands that resonate deeply with our customers. Our strategy to grow these brands is clear, and we have strong teams in place to execute this strategy. That is our formula for success. Richard Hayne brandbuildclear Change image and share on social